The promise of high-end phone services by mobile firms through the much-hyped third generation (3G) telecom technology seems to have hit a roadblock as customers complain of frequent call drops and inconsistent internet speeds. Experts say it could take between six and nine months for the service to stabilise. Among the nine-million odd people who are estimated to have opted for 3G services in the country, there are many who are facing similar problems with their services across the country. The private telecom operators who shelled out billions for buying spectrum claim that every new technology needed some time for maturing and becoming consistent. According to them it was a matter of time for consumers to experience the promised quality of 3G. But Telecom Regulatory Authority of India ( TRAI) Chairman J S. Sarma does not agree with the claims of operators. 'It is high time customers start getting quality services for the money they are paying. You cannot go on saying that the problems are caused due to initial phase launch for so long. Such excuses can be accepted for a week or so,' Sarma told IANS. 'We also need to look into what kind of investments these people are making,' Sarma said and added that the telecom watchdog was looking into the matter and would come out with a quality check very soon. Visit us atFastFind
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